Return & Refund Policy

Home 9 Return & Refund Policy
Return

Returns of any ordered product or replacement of the product is acceptable within 7 days of receipt of the product. However, returns are limited to following cases:

  1. Damaged or Defective products : If product is received in damaged condition or defective, immediately contact our Customer Care team at +91 97690 44680 or mail info@prozeal.net. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
  2. Different Product Receipt: If product received is different than your ordered product, immediately contact our Customer Care team at +91 97690 44680 or info@prozeal.net. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with received product.
  3. No return or replacement claim will be entertained after 7 days from receipt of goods.
Cancellation
  • Cancellations are not allowed in any case. However, it is allowed only till the time product is not shipped from our warehouse. Please contact our Customer Care team immediately at +91 97690 44680 or info@prozeal.net to assist you in cancellation of the order.
Refund
We will initiate any of your eligible refunds within 7 working days of our confirmation. It may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time. * Prozeal reserves all rights to reject any refund claim(s) without assigning any reason.