Return
Returns of any ordered product or replacement of the product is acceptable within 7 days of receipt of the product. However, returns are limited to following cases:
- Damaged or Defective products : If product is received in damaged condition or defective, immediately contact our Customer Care team at +91 97690 44680 or mail info@kalpesh-suthar-portfolio.online. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
- Different Product Receipt: If product received is different than your ordered product, immediately contact our Customer Care team at +91 97690 44680 or info@kalpesh-suthar-portfolio.online. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with received product.
- No return or replacement claim will be entertained after 7 days from receipt of goods.
Cancellation
- Cancellations are not allowed in any case. However, it is allowed only till the time product is not shipped from our warehouse. Please contact our Customer Care team immediately at +91 97690 44680 or Info@Prozeal.Net to assist you in cancellation of the order.
Refund
We will initiate any of your eligible refunds within 7 working days of our confirmation. It may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time. * Prozeal reserves all rights to reject any refund claim(s) without assigning any reason.